The privacy policy is one of the policies that Thien Phuc Herb Joint Stock Company pays special attention to when customers make purchases at the company’s system.

The Company understands that you are very concerned about how the personal information you have trusted to provide us is kept secure and used. We appreciate your interest and commit that this information will be kept confidential by us with our utmost efforts. We guarantee to use customer information in a reasonable and thoughtful manner to constantly improve service quality and bring customers interesting experiences when using our website service at. We only use your name and certain other information in the manner set forth in this Privacy Policy.

We keep your information only for as long as required by law or for the purpose for which it was collected.
You can visit the site without providing any personal information. When you visit the website, you will remain anonymous at all times unless you have an account on the website and log in with your name and password.

Purpose and scope of information collection

In order to use the company’s services, the Customer must register an account and provide some information such as email, full name, phone number, date of birth, address, and some other information. This registration procedure is intended to help us determine the correct payment and delivery for the recipient. You may choose not to provide us with certain information, but then you may not be able to take advantage of our services.

We also store any information you enter on the website or submit to the company. Such information will be used for the purpose of responding to customer requests, making appropriate suggestions for each customer when purchasing products at the company, and improving product quality, service, and communication with you when needed.

In addition, transaction information including purchase history, transaction value, shipping, and payment methods are also stored by the company to solve problems that may arise later.

The scope of information use

The information collected above will be used for one or all of the following purposes:

• Delivery of products you have purchased at the company
• Delivery notices and customer support
• Provide product-related information
• Process orders, provide services and information via our website as your request
• In addition, we will use the information you provide to assist with customer account management; confirm and execute financial transactions in connection with your online payments; check data downloaded from our website; improve the theme and/or content of website sections and customize them to make them easier to use; identification of website visitors; research on user demographics; send you information that we think will be useful or requested by you, including information about products and services, provided that you agree to be contacted for the above purposes.
• We may share your name and address with our courier service or supplier in order to deliver your order.
• When you register as a member on the company’s website, we will also use your personal information to send promotional/marketing communications. You may unsubscribe from such communications at any time by using the unsubscribe function in the promotional messages.
• The payments that you make through the website will be processed by our company. You must provide us or our agent or the website the accurate information and must keep the information up to date and notify us if there are any changes.
• Your order details will be stored by us but for security reasons, you cannot request such information from us. However, you can check that information by logging into your own account on the website. You should ensure that information is accessed confidentially and not disclosed to an unauthorized third party. We will not be responsible for the misuse of a password unless it is our fault.
• We also store any information you enter on the website or submit to the company. Such information will be used for the purpose of responding to customer requests, making appropriate suggestions for each customer when purchasing products at the company, and improving product quality, service, and communication with you when needed.

In addition, transaction information including purchase history, transaction value, shipping, and payment methods are also stored by the company to solve problems that may arise later.

We will not share customer information except for the following specific cases:

• To protect the company and other third parties: We only release account information and other personal information when we are confident that giving such information is in accordance with the law, protecting the interests, and property of service users, the company, and other third parties.
• Upon legal request from a government agency or when we believe it is necessary and appropriate to comply with legal requirements.
  It certainly does not include the sale or sharing that leads to the disclosure of customers’ personal information for commercial purposes in violation of the commitments set forth in the company’s privacy policy.

Duration for information storage

The Company will store the personal information provided by the customers on our systems during the course of providing services to the customers or until the purpose of collection is fulfilled or when the customers request to cancel the provided information.

Commitment to Confidentiality of customer’s personal information

• The company will protect customer information during data transfer by encrypting the information you entered.
• We also commit not to knowingly disclose customer information, and not to sell or share customer information for commercial purposes, in violation of the commitments between us and customers in accordance with the privacy policy.
• Customers should not exchange their payment and delivery information with any other third party to avoid information leakage. When sharing a computer with others, please log out of your account when you stop using our Web services to protect your information.
• In addition, customers must not interfere with our system or change the data structure. The Company strictly prohibits the distribution, dissemination, or promotion of any activities to interfere, destroy or infiltrate the data of the website system. Any violation will be stripped of all rights and will be prosecuted under the law if necessary.
• All of your information in our system will be kept confidential by us, but in case of legal requirements, we are required to provide this information to law enforcement agencies.
• The company’s privacy policy is only applied to the company’s website system. It does not include or involve other third parties that place advertisements or are affiliated with the company. We recommend that you consult and clearly distinguish the differences in the privacy policies of these websites.

Privacy Policy Changes

• The Company has the right to change and modify the privacy policy at any time. Any changes to this policy will be posted on our website.

[:en]Privacy Policy